TERMS AND CONDITIONS
TROPHY SUISSE SA SKI SERVICE GENERAL TERMS AND CONDITIONS
TWO IMPORTANT POINTS
• SHOULD YOU WISH TO RETURN EQUIPMENT EARLY, CANCEL DAYS, MODIFY THE LENGTH OF YOUR BOOKING OR CANCEL THE WHOLE BOOKING YOU WILL NEED TO PAY FOR THE CANCELLATION GUARANTEE (5%) AT THE TIME OF BOOKING OR ELSE A MINIMUM FEE OF 25% WILL BE CHARGED FOR ALL MODIFICATIONS OF THIS TYPE.
• THEFT AND BREAKAGE INSURANCE COVERS YOU AGAINST THEFT AND BREAKAGE OF THE EQUIPMENT, WITHOUT IT, REPLACEMENT COST WILL NEED TO COVERED BY YOU.
PLEASE READ ON FOR THE FULL TERMS AND CONDITIONS.
SCOPE OF APPLICATION
THE FOLLOWING GENERAL TERMS AND CONDITIONS APPLY BETWEEN TROPHY SUISSE SA SKI SERVICE (HEREINAFTER REFERRED TO AS SKI SERVICE) AND THE CUSTOMER (HEREINAFTER REFERRED TO AS “THE CUSTOMER“). THEY ARE RESTRICTED SOLELY TO RESERVATION/BOOKING/PAYMENT FOR RENTAL EQUIPMENT VIA THE INTERNET.
ONLINE BOOKING/PAYING/RESERVATIONS
CUSTOMERS WHO BOOK AND PAY FOR OR RESERVE THEIR RENTAL EQUIPMENT ONLINE RECEIVE IMMEDIATE CONFIRMATION VIA E-MAIL. EQUIPMENT WILL REQUIRE FITTING AND ADJUSTING FOR SAFETY REASONS WHEN THE CUSTOMER COLLECTS THE EQUIPMENT.
PRICES
THE PRICES PUBLISHED BY SKI SERVICE SHALL BE BINDING.
FOR BOOKING/PAYING ONLINE, THE RENTAL PRICE MUST BE PAID ONLINE BY CREDIT CARD/POSTCARD. THE PRICES INCLUDE ALL STATUTORY TAXES AND CHARGES.
INSURANCE
THE CUSTOMER MUST PAY FOR ALL INSURANCE SUCH AS THIRD-PARTY LIABILITY, BREAKAGE, MATERIAL DEFECT, THEFT, ETC. SKI SERVICE WILL LEVY AN EXTRA CHARGE OF 10% OF THE TOTAL RENTAL PRICE TO COVER BREAKAGE AND THEFT ON CERTAIN TYPES OF EQUIPMENT. THIS INSURANCE IS OPTIONAL AT THE CHOICE OF THE CUSTOMER. IT EXCLUDES DAMAGE OR LOSS RESULTING FROM GROSS NEGLIGENCE.
CANCELLATION
CANCELLATION MAY ONLY BE MADE DUE TO ILLNESS, ACCIDENT OR OTHER SERIOUS REASON (EG. DEATH OF A CLOSE RELATIVE OR OF PERSONS TRAVELLING WITH YOU).
SKI SERVICE MUST BE NOTIFIED IN WRITING OF THE CANCELLATION NO LATER THAN 48 HOURS PRIOR TO THE START OF THE BOOKING PERIOD, SETTING OUT THE REASONS FOR THE CANCELLATION. FOR THE CANCELLATION OF A BOOKING, SKI SERVICE SHALL CHARGE A CANCELLATION FEE OF 25% FOR EACH PERSON FOR WHOM A BOOKING WAS MADE. IF CANCELLATION IS MADE WITHIN 48 HOURS OF THE START OF BOOKING PERIOD SKI SERVICE SHALL CHARGE A CANCELLATION FEE OF 50% FOR EACH PERSON FOR WHOM A BOOKING WAS MADE. THE CUSTOMER HAS THE POSSIBILITY OF REDUCING THE CANCELLATION COSTS BY PAYING AN ADDITIONAL 5% CANCELLATION FEE WHEN PAYING FOR EQUIPMENT RENTAL ONLINE. THIS IS NON-REFUNDABLE. THE DIFFERENCE BETWEEN THE AMOUNT ALREADY PAID AND THE CANCELLATION COSTS WILL BE PROMPTLY REFUNDED TO THE CUSTOMER.
NO RENTAL PRICE REFUND IS GIVEN IF THE CUSTOMER COLLECTS THE WINTER SPORTS EQUIPMENT LATE, OR FOR WHATEVER OTHER REASON, IS UNABLE TO COLLECT THE EQUIPMENT AT ALL. THE SAME SHALL APPLY IF THE CUSTOMER RETURNS THE WINTER SPORTS EQUIPMENT TO THE RENTAL AGENT EARLY.
ADVERSE WEATHER CONDITIONS OR OTHER OBSTACLES THAT ARE BEYOND THE CONTROL OF SKI SERVICE DO NOT ENTITLE THE CUSTOMER TO CANCEL. IN THE EVENT OF INJURY OR ILLNESS OF THE CUSTOMER DURING THE RENTAL TERM, THE FOLLOWING PROVISIONS SHALL APPLY, UPON SUBMISSION OF A MEDICAL CERTIFICATE:
A) A REFUND OF THE RENTAL PRICE IS POSSIBLE ONLY IF THE RENTED EQUIPMENT IS RETURNED TO THE RENTAL AGENCY IMMEDIATELY UPON THE OCCURRENCE OF THE INJURY OR ONSET OF THE ILLNESS.
B) IF POINT A) IS COMPLIED WITH, THE EXCESS RENTAL SUM PAID WILL BE REFUNDED FROM THE DATE OF ISSUE OF THE MEDICAL CERTIFICATE, WHICH MUST BE SUBMITTED. NO REFUND IS POSSIBLE WITHOUT A MEDICAL CERTIFICATE.
C) AS SOON AS SKI SERVICE IS NOTIFIED OF AN ILLNESS/INJURY AND POINTS A) AND B) ARE COMPLIED WITH, IT SHALL REMIT THE EXCESS RENTAL SUM ALREADY PAID.
CLAIMS
CLAIMS OF ANY KIND RELATING TO A BOOKING MUST BE ADDRESSED TO SKI SERVICE IN WRITING (BY E-MAIL) IMMEDIATELY UPON RECEIPT OF THE BOOKING CONFIRMATION. IN THE EVENT OF LATER CLAIMS, THE CUSTOMER SHALL BEAR THE FULL LOSS RESULTING THEREFROM.
EXTENDED BENEFITS
EXTENDED BENEFITS SUCH AS CHANGING TO A HIGHER CATEGORY, ADDITIONAL RENTAL EQUIPMENT, ETC. CAN ONLY BE ARRANGED LOCALLY WITH SKI SERVICE. IN THE EVENT OF A CHANGE TO A LOWER CATEGORY, THERE WILL BE NO REFUND/REDUCTION OF THE PRICE.
COLLECTION AND RETURN OF THE RENTAL EQUIPMENT
THE CUSTOMER SHALL COLLECT THE RENTAL EQUIPMENT ON THE FIRST DAY OF RENTAL FROM THE RENTAL AGENT SPECIFIED ON THE BOOKING CONFIRMATION. UPON REQUEST, THE RENTAL EQUIPMENT MAY BE COLLECTED AFTER 15:00 ON THE DAY BEFORE THE FIRST DAY OF RENTAL. THE RENTAL EQUIPMENT MUST BE RETURNED BEFORE CLOSE OF BUSINESS ON THE LAST DAY OF THE AGREED RENTAL PERIOD. IN THE EVENT OF LONGER USAGE OF THE RENTAL EQUIPMENT, THE DIFFERENCE BETWEEN THE RENTAL TERM PAID FOR AND THE PERIOD FOR WHICH THE EQUIPMENT WAS ACTUALLY USED SHALL BE CHARGED, UNDER THE NORMAL RENTAL TERMS THAT APPLY.
DEPOSIT GUARANTEE
A CREDIT CARD SCAN AND PHOTO ID SCAN ARE REQUIRED AS A DEPOSIT GUARANTEE.
DATA PROTECTION
THE CUSTOMER AGREES TO THE COLLECTION AND USE OF PERSONAL DATA FOR THE PROCESSING OF THE RENTAL TRANSACTION AND THE FURTHER INFORMATION OF THE CUSTOMER. SKI SERVICE WARRANTS SIMULTANEOUSLY THAT IT WILL USE THE DATA IT COLLECTS ONLY FOR THE ABOVE PURPOSES. FOR FURTHER INFORMATION PLEASE VIEW OUR PRIVACY POLICY.
LIABILITY
ANY LIABILITY CLAIMS RELATING TO THE RENTAL EQUIPMENT ARISING ON THE GROUNDS OF THEFT, BREAKAGE, CLAIMS FROM SKI OR SNOWBOARD ACCIDENTS, ETC. SHALL BE ASSERTED SOLELY AGAINST SKI SERVICE.
APPLICABLE LAW AND COURT OF JURISDICTION
SWISS LAW SHALL APPLY FOR THESE GENERAL BOOKING TERMS. SOLE COURT OF JURISDICTION IS ENTREMONT, VALAIS. SKI SERVICE RESERVES THE RIGHT TO PROSECUTE THE CUSTOMER AT THE LOCATION OF ITS REGISTERED OFFICE OR PLACE OF RESIDENCE OR BEFORE ANY OTHER APPROPRIATE COURT OR COMPETENT AUTHORITIES.
NEWSLETTER
YOU WILL BE AUTOMATICALLY ADDED TO THE SKI SERVICE MAILING LIST. SKI SERVICE SENDS NO MORE THAN 5 NEWSLETTERS A YEAR WITH SPECIAL OFFERS, SKI HIRE DISCOUNT CODES AND PACKAGE HOLIDAY OFFERS. YOU MAY UNSUBSCRIBE AT ANY TIME BY CLICKING ‘UNSUBSCRIBE’ AT THE BOTTOM OF THE NEWSLETTER.
3RD PARTY SUPPLIERS
THE THIRD PARTY SUPPLIERS AND PRIVATE TOUR GUIDES PROVIDING PRODUCTS OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF SKI SERVICE. SKI SERVICE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE OR MISCONDUCT OF ANY SUCH SUPPLIERS OR PRIVATE TOUR GUIDES OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM OR OTHERWISE ARISING FROM YOUR BOOKING OF A PRODUCT OR SERVICE OR YOUR USE OF A PRODUCT OR SERVICE. SKI SERVICE HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL SKI SERVICE (OR THEIR OFFICERS, DIRECTORS AND AFFILIATES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR INFORMATION OR COSTS TO PROCURE SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, PRODUCT OR SERVICE BOOKINGS MADE BY YOU THROUGH THIS WEBSITE OR YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON REVIEWS AND OPINIONS APPEARING ON THIS WEBSITE: ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE: OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF SKI SERVICE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
