Ski Service Verbier Cancellation Guarantee

CANCELLATION

IN BRIEF

• SHOULD YOU WISH TO RETURN EQUIPMENT EARLY, CANCEL DAYS, MODIFY THE LENGTH OF YOUR BOOKING OR CANCEL THE WHOLE BOOKING YOU WILL NEED TO PAY FOR THE CANCELLATION GUARANTEE (5%) AT THE TIME OF BOOKING OR ELSE A FEE UP TO 50% WILL BE CHARGED FOR ALL MODIFICATIONS OF THIS TYPE.

THANK YOU FOR YOUR UNDERSTANDING AND PLEASE READ ON FOR THE FULL DETAILS.

IN FULL

CANCELLATION MAY ONLY BE MADE DUE TO ILLNESS, ACCIDENT OR OTHER SERIOUS REASON (E.G. DEATH OF A CLOSE RELATIVE OR OF PERSONS TRAVELLING WITH YOU).
SKI SERVICE MUST BE NOTIFIED IN WRITING OF THE CANCELLATION NO LATER THAN 48 HOURS PRIOR TO THE START OF THE BOOKING PERIOD, SETTING OUT THE REASONS FOR THE CANCELLATION. FOR THE CANCELLATION OF A BOOKING, SKI SERVICE SHALL CHARGE A CANCELLATION FEE OF 25% FOR EACH PERSON FOR WHOM A BOOKING WAS MADE. IF CANCELLATION IS MADE WITHIN 48 HOURS OF THE START OF BOOKING PERIOD SKI SERVICE SHALL CHARGE A CANCELLATION FEE OF 50% FOR EACH PERSON FOR WHOM A BOOKING WAS MADE.
THE CUSTOMER HAS THE POSSIBILITY OF REDUCING THE CANCELLATION COSTS BY PAYING AN ADDITIONAL 5% CANCELLATION FEE WHEN BOOKING/PAYMENT FOR EQUIPMENT RENTAL IS MADE ONLINE. THIS IS NON-REFUNDABLE. THE DIFFERENCE BETWEEN THE AMOUNT ALREADY PAID AND THE CANCELLATION COSTS WILL BE PROMPTLY REFUNDED TO THE CUSTOMER.

NO RENTAL PRICE REFUND IS GIVEN IF THE CUSTOMER COLLECTS THE WINTER SPORTS EQUIPMENT LATE, OR FOR WHATEVER OTHER REASON, IS UNABLE TO COLLECT THE EQUIPMENT AT ALL. THE SAME SHALL APPLY IF THE CUSTOMER RETURNS THE WINTER SPORTS EQUIPMENT TO THE RENTAL AGENT EARLY.

ADVERSE WEATHER CONDITIONS OR OTHER OBSTACLES THAT ARE BEYOND THE CONTROL OF SKI SERVICE DO NOT ENTITLE THE CUSTOMER TO CANCEL. IN THE EVENT OF INJURY OR ILLNESS OF THE CUSTOMER DURING THE RENTAL TERM, THE FOLLOWING PROVISIONS SHALL APPLY, UPON SUBMISSION OF A MEDICAL CERTIFICATE:

A) A REFUND OF THE RENTAL PRICE IS POSSIBLE ONLY IF THE RENTED EQUIPMENT IS RETURNED TO THE RENTAL AGENCY IMMEDIATELY UPON THE OCCURRENCE OF THE INJURY OR ONSET OF THE ILLNESS.

B) IF POINT A) IS COMPLIED WITH, THE EXCESS RENTAL SUM PAID WILL BE REFUNDED FROM THE DATE OF ISSUE OF THE MEDICAL CERTIFICATE, WHICH MUST BE SUBMITTED. NO REFUND IS POSSIBLE WITHOUT A MEDICAL CERTIFICATE.

C) AS SOON AS SKI SERVICE IS NOTIFIED OF AN ILLNESS/INJURY AND POINTS A) AND B) ARE COMPLIED WITH, IT SHALL REMIT THE EXCESS RENTAL SUM ALREADY PAID.

GENERAL TERMS AND CONDITIONS 

Other stories

  • Verbier refunds and vouchers

    Refund & voucher requests

    Update 16/03/2020: Yesterday afternoon (15/03/2020) we took the decision to close all our shops (Ski Service Verbier, Ski Service Les Ruinettes, Patagonia, Peak Performance, The North Face and Arc'teryx) until further notice. As all schools in the Valais were ordered to close until the 1st of May it became increasingly difficult for all of our employees with children to continue coming to work. The commune de Bagnes took also the decision late yesterday evening that all non-essential shops should close their doors. On top of this, we are expecting this decision to be mirrored by the federal government today and imposed nationwide. Regardless of regulation, the time had come to do the most we could to keep our employees and customers safe. Thank you to all our customers that filled in the form below, this is big help to us and will make a big difference to have all requests centralised in one spot. We are of course still replying to live chats, emails, social media messages but we might not be as quick to respond as usual. We have will not be in our shops or offices for foreseeable future and will therefore not be able to answer phone calls. Update 17/03/2020: • We started refunding customers on the 14th of March and we are continuing everyday. We started with those that registered first. • Please bare with us, if you have registered, we will get round to you. We will get round to every single person.  • Once you have registered you WILL NOT receive an email confirmation to acknowledge your registration. We built this system in a matter of hours on 13th of March and it is not perfect but rest assured if you have submitted a request we have your details and we will get round to you. • YOU WILL get an email to confirm that you have been refunded, once the refund is done.  • Please, if possible, avoid filling out the form 3 or more times. Two is understandable as you may have made a mistake for example. • Vouchers will be valid for the entire 2020-21 winter season.  • Vouchers will be issued in early September at the latest. This is when the prices for the ski passes and ski hire for the coming season are determined. • Lastly, thank you all for your patience, messages of support and best wishes. This means a lot to us and from all the staff at Ski Service the feelings are reciprocated - We wish you and your loved ones all the best for the coming weeks and months. ### Why am I on this page? Due to the high volume of enquiries regarding refunds and vouchers we have set up this page to keep our clients informed and handle all enquiries. We know this is not ideal and we would rather handle each case in a personal manor via the live chat, email or phone but at the moment this form is going to be the most efficient way to register your request. We will work as hard as we can to handle all requests as quickly as possible. We will make sure every single request is treated even if this does take a while.  We are as gutted as you most likely are about the current situation.  We would much rather have you skiing with us this spring here in Verbier. Instead we are having to close our shops, take some difficult decisions with regards to stock, staff and future investments, as well as spend the foreseeable future processing refunds and figuring out how to transfer bookings to next season - with all the accounting joys that will entail This is new territory for us but we are really trying to make sure that everyone gets a fair outcome. The url of this page is www.skiservice.com/refunds (in case you need to share it) If you have any questions please do not hesitate to ask in the live chat, we will try to get respond as quickly as possible.  Stay safe and we look forward to seeing you next winter in Verbier. What is the situation on the ground? As part of nationwide measures to limit the spread of the COVID-19 virus, all Swiss ski resorts have been instructed to close until the end of the season by the federal government in Bern. The Cantons can then interpret this instruction and choose to enforce it or not. The canton of Valais has chosen to follow these instructions and has demanded ski resorts close, along with a raft of other measures. For the full list of measures (in French or German) taken by the canton of Valais please head here. Televerbier S.A. (Our partner and the private company that owns and runs the ski lifts) is treating this pandemic that has led to the closure of the ski lifts as a Force Majeure event. Therefore, vouchers will be issued for ski passes next season instead of refunds. If you have a ski pass for any date between the 14th of March 2020 and the 3rd of May 2020 you will be entitled to a voucher. Season and annual passes are excluded, no voucher will be issued for either of those passes. skiservice.com customers that took the cancelation guarantee will be entitled to a full refund. Did you rent and pay for ski equipment or buy a ski pass in one of our physical shops in Verbier? • Refunds for ski hire can be issued in our shop • A voucher for ski passes can be issued by Téléverbier at the Médran ticket office. Your voucher will be valid next winter season for a ski pass of the same value as your purchase this season. - If you purchased the Snow Assist accident insurance with your ski pass please contact them directly. You may be entitled to a refund. The situation is evolving and we are still not entirely sure what stance they will take with regards to refunds. At the moment, this is the most up to date information we have. The contact details if you have the Snow Assist accident insurance with your ski pass: The insurer is Europ Assistance (Switzerland) Assurances SA, Avenue Perdtemps 23 - CP 3200 - CH-1260 NYON 1 The insured persons can reach Europ Assistance 24/7. Telephone : +41 (0)22 939 22 32 Fax : +41 (0)22 939 22 45 E-Mail : travel@europ-assistance.ch   Did you book and pay for ski hire or ski passes online via skiservice.com? - With cancellation guarantee • If you have not used your ski pass or ski hire and left the default cancelation guarantee enabled at the time of booking you will get a full refund, no questions asked. Please simply fill in the form at the bottom of this page. • If you have used your ski pass or ski hire and left the default cancelation guarantee enabled at the time of booking you will get a full refund for the days you have not used. Please simply fill in the form at the bottom of this page. - If you purchased the Snow Assist accident insurance with your ski pass please contact them directly. You may be entitled to a refund. The situation is evolving and we are still not entirely sure what stance they will take with regards to refunds. At the moment, this is the most up to date information we have. The contact details if you have the Snow Assist accident insurance with your ski pass: The insurer is Europ Assistance (Switzerland) Assurances SA, Avenue Perdtemps 23 - CP 3200 - CH-1260 NYON 1 The insured persons can reach Europ Assistance 24/7. Telephone : +41 (0)22 939 22 32 Fax : +41 (0)22 939 22 45 E-Mail : travel@europ-assistance.ch - Without cancelation guarantee • If you have not used your ski pass or ski hire and unticked the default cancelation guarantee at the time of booking you will get a partial refund in line with our terms and conditions and cancelation policy or a credit for the entire rental and/or ski pass value to be used next season on www.skiservice.com. Whichever you prefer, please simply fill in the form at the bottom of this page. • If you have used your ski pass or ski hire and unticked the default cancelation guarantee enabled at the time of booking you will get a partial ski hire refund for the days you have not used. Please simply fill in the form at the bottom of this page. For the unused days of your ski pass you can visit the main ticket office at Médran for a voucher for next season. - If you purchased the Snow Assist accident insurance with your ski pass please contact them directly. You may be entitled to a refund. The situation is evolving and we are still not entirely sure what stance they will take with regards to refunds. At the moment, this is the most up to date information we have. The contact details if you have the Snow Assist accident insurance with your ski pass: The insurer is Europ Assistance (Switzerland) Assurances SA, Avenue Perdtemps 23 - CP 3200 - CH-1260 NYON 1 The insured persons can reach Europ Assistance 24/7. Telephone : +41 (0)22 939 22 32 Fax : +41 (0)22 939 22 45 E-Mail : travel@europ-assistance.ch Loading…

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  • Verbier ski rental

    March 22

    Save up to 22% on all March and April bookings for Verbier ski rental and ski passes. Find out more about our rental services and our complete Verbier package here.  You can book all your ski hire, ski passes and ski lessons with us with one simple checkout or just book the bits you need for your Verbier ski trip. If you have any questions chat with us

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  • Nocturnes - Ski Service Outlet

    THE 19TH, AND THE 21ST DECEMBER SKI SERVICE OUTLET MARTIGNY WILL BE OPEN NON-STOP 10AM-9PM. SUNDAY THE 23RD THE STORE WILL BE OPEN FROM 10AM-6PM Ski Service Outlet Martigny celebrates Christmas with its Nocturnes . WHAT IS IT? The Nocturnes in Martigny, are 3 days of long opening hours and special prices at the Ski Service Outlet. There will be incredible deals on a large selection of clothes, ski equipment and accessories, all from 40% off! • Top of the range clothing brands, such as Arc'teryx, Patagonia, The North Face, Timberland, Black Diamond, Sorel and more. • Goggles, helmets and sunglasses by Scott, Giro and Protec for adults and children. • Backpacks and equipment by Ortovox It is the perfect way to celebrate Christmas On our winter collection for children and adults: clothes, skis, ski boots, base layers, hats, gloves, helmets and more!    EXTRAS: There will be a Tombola everyday of the Nocturnes with the chance to win Verbier products each day!   Facebook event  

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Verbier ski rental
Save up to 30%

Top end ski and equipment hire for your perfect winter holiday
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What we offer

At Ski Service we pride ourselves on offering the best service in town. Included in all of our Verbier ski rental packages are the following extras: 

Free Ski Storage

Free ski storage

As a Ski Service customer, there is no need to carry all of your kit around town. You can store your skis and boots overnight, free of charge, in our main shop in town or at our shop on the mountain. We will heat and dry your boots and have them ready for your in the morning.

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Ski Service Les Ruinettes

Ski Service Les Ruinettes

To summit up, Verbier's one and only mountain-top shop, located just meters from the telecabin station at Les Ruinettes is our second shop. Here you can store, swap, and service your equipment without needing to head down the mountain.

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Free exchanges

Free exchanges

Conditions on the mountain can change daily as can your needs. Therefore at Ski Service you can swap any of your kit free of charge no questions asked. Our staff can advise you on what skis will be best for the snow conditions each day. Swap your skis, boots and more for free at Ski Service on the mountain or in town. 

Ski for free

Ski for free

Getting here early? Get some runs in on us! Book a ski pass for three days or more and we will make your pass valid from 3pm the day before your first booked day. The same goes for all ski hire even if you have booked for just one day.

Flexibility

Flexibility

We offer much greater flexibility than 3rd party rental companies should you need to lengthen or shorten your rental period. We can simply extend rentals at the same online rate or we can reimburse money directly in the shop if you return your equipment early.

A personal touch

A personal touch

Request specific models or let us know which skis you enjoyed last year to ensure you have the right gear this season. We are rated as Verbier's top ski shop and rental service on TripAdvisor, Google and Trustpilot.

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Our skis

Take a peek at a selection of the skis that we offer:

Piste

Volkl Race Tiger SC 2019

Freestyle

Faction Candide 2.0 2019

Freeride

Scott Scrapper 2019

WORLDCUP REBELS I.GSR

Step into the Worldcup Rebels i.GSR and show off your on-piste skills. Keep your cool and stay in control even on steep terrain.

Faction Candide 2.0

The CT 2.0 turns the mountain into your playground with 102mm waist width and soft flex in the tip & tail for the freestylers/ freeriders looking to whip between turns or pop off those side-hits.

Scott Scrapper 115

With outstanding feedback and success in its first season, the award winning SCOTT Scrapper 115 has become the benchmark for the quiver freeski-ski.

Bonus your order

At Ski Service we offer so much more than the humble Verbier ski rental. Below are some examples of the extras you can add to your order:

Ski lessons

Ski Lessons

Never skied before? Or maybe you are an advanced skier looking to get some tips to gain that extra edge. Our ski school partners are Verbier's best rated ski schools, and will have you skiing like a pro in not time! As part of our Verbier ski rental system you can request a lesson from our partners for a time that best suits you.

Ski Pass

Book your ski pass

As part of the order process you can book your ski pass for Verbier and 4 Vallées with a simple click. As soon as we receive your order we will print your passes and have them ready for your arrival in our store in Verbier!

Ski hire delivery

Home Fitting

For orders over CHF300.- have your gear, lift passes and clothing delivered and expertly fitted in your hotel, chalet or apartment. At the end of your stay return everything to one of our shops. Just select the Delivery option on the Details step of the Verbier ski rental process and fill in the required details, we will take care of the rest. 

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Brands

At Ski Service we take great care in making sure that your Verbier ski rental equipment is top of the range. Here is an example of some of the brands we stock: 

 

Rental network around Verbier

You have the choice between 3 of our shops around Verbier 

Ski Service Les Ruinettes

Ski Service Les Ruinettes

Verbier's one and only ski shop on the mountain. Located just across from the tele-cabins at the main station Les Ruinettes, we have our mountain top shop. Here you can rent, swap, service, store and return your equipment. It is quick and easy saving you time and allowing you to ski more. 

Ski Service Verbier

Ski Service Verbier

At the heart of town we have our main shop. 2 minutes walk from the Medran cabins you can be on the mountain within 10 minutes from leaving the store. This is the centre of our Verbier rental network and our largest store. Here you can store, rent, exchange, service and buy everything you need for your perfect ski holiday. 

Ski Service Hotel Montpelier

Ski Service Hotel Montpelier

Inside the Hotel Montpelier we have our 3rd shop in town. Perfectly convenient for staying in Verbier. You can rent, swap and store your equipment all within the comfort of the hotel.  

Choose from our Verbier ski rental packages

Platinum Verbier Ski Rental Package

Platinum

The newest, lightest, fastest skis on the mountain. Our Platinum Verbier ski rental package is where you will find all of this and more. Our carbon freeride and piste skis will allow you to take the mountain by storm. 

Diamond Verbier Ski Rental Package

Diamond

For experienced skiers looking to maximize their skiing.  The Diamond Verbier ski rental package has some of our most exciting skis. High end race skis from Volkl and Atomic, as well as our freeride skis. You are guaranteed to make the most of everything Verbier has to offer. 

Gold Verbier Ski Rental Package

Gold

There's no hiding it, you're a good skier and you need the kit to match. Look no further, our Gold Verbier ski rental package is just what you need. With a great selection of piste, freeride and freestyle skis our staff will fit you with the skis to suit your requirements. 

Just getting going?

    

Silver Verbier Ski Rental Package

Silver

For beginners we have our Silver Verbier ski rental package. If you have never skied before or if you are just getting back into it after a long break, our silver package is just for you. Our staff will fit you with all the equipment you will need to be cruising the alpine pistes with the best of them in no time. 

    

Boots

Getting the right fitting boot can change everything when skiing. Within our range of Premium boots you can find the perfect boot to take your skiing to the next level. 

Nordica Strider

Dabello Chakra

Dalbello Lupo

Nordica Strider 120

With a thirst for exploring the entire mountain, Nordica’s Strider 120 DYN embraces the toughest terrain. Its alpine hike mechanism affords a generous 46° range of motion to ensure you can venture uphill with ease. 

Dabello Chakra

The Chakra 85 is designed for athletic women who ski a wide variety of terrain and snow conditions. With all elements working together the Chakra 85 is the ideal choice for intermediate through advanced skiers.

Dabello Lupo

The Lupo is geared for skiers who want the versatility of a high performance freeride boot that also features tech inserts for touring. 

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What's your style?

Choosing the style of skiing you would like to do will give us an idea of the best skis for you. You are always able to change your skis if you would like. 

Beginner

If you've never skied before or looking to get back into it after a long break, then this the style for you. Our staff will fit you with the perfect skis for you so that you will be cruising the pistes with the best of them in no time!

On piste

Sticking to the groomed slopes? Whether you're looking to glide with style and finesse or break a land-speed record, we have the skis for you. Our selection of racing skis such as, the Volkl Racetiger are top of the range for piste performance. Follow the link below to find out more about our full range of skis. 

Freeride

It's no secret Verbier has some of the best off piste terrain in the world. Our selection of Freeride skis, like the Faction Dictator 4.0 or the Blizzard Rustler 11, are perfect to conquer all the terrain around. 

All Mountain

If you are looking to ski everything you can see from the lift our all mountain skis are perfect for you. Skis like the Blizzard Brahma are perfect for doing just this. Their rocker tip adds some extra float off piste without comprising on piste performance.

 

 

Do you want to find out more about the specific skis we have available? Click the link below to be taken to our information page with a full list of our skis. 

Touring

So you're looking to leave the marked trails and get into the back country.. Our touring skis, such as the Scott Speed Guide, are perfect for you. Their light weight construction and touring binding mean that you can venture into the quietest corners of the 4 Vallées with ease.

Good to know

Group booking

Booking for several people? No problem. Simply "add more" items to your cart when you are selecting equipment or passes. You can add each person person's bio metric info before confirming the order and you can even change the dates of individual items.

Multiple dates

If you need to book for several different periods, overlapping or not, simply add everything you need to cart. Then edit the dates before confirming the booking.

More than skiing

Snowboards, telemark skis, cross-country skis, touring skis, safety equipment, sledges, children's equipment, sensible footwear your mother would approve of, ski poles, so many freaking poles - if you are into poles; I mean... you just got come check them out. This but with poles.

Verbier 4 Vallées Piste Map
Verbier 4 Vallées Piste Map
Weather

This is the weather you can look forward to in Verbier