TERMS AND CONDITIONS

TROPHY SUISSE SA SKI SERVICE GENERAL TERMS AND CONDITIONS

TWO IMPORTANT POINTS

• SHOULD YOU WISH TO RETURN EQUIPMENT EARLY, CANCEL DAYS, MODIFY THE LENGTH OF YOUR BOOKING OR CANCEL THE WHOLE BOOKING YOU WILL NEED TO PAY FOR THE CANCELLATION GUARANTEE (5%) AT THE TIME OF BOOKING OR ELSE A MINIMUM FEE OF 25% WILL BE CHARGED FOR ALL MODIFICATIONS OF THIS TYPE.

• THEFT AND BREAKAGE INSURANCE COVERS YOU AGAINST THEFT AND BREAKAGE OF THE EQUIPMENT, WITHOUT IT, REPLACEMENT COST WILL NEED TO COVERED BY YOU.

PLEASE READ ON FOR THE FULL TERMS AND CONDITIONS.

 

SCOPE OF APPLICATION

THE FOLLOWING GENERAL TERMS AND CONDITIONS APPLY BETWEEN TROPHY SUISSE SA SKI SERVICE (HEREINAFTER REFERRED TO AS SKI SERVICE) AND THE CUSTOMER (HEREINAFTER REFERRED TO AS “THE CUSTOMER“). THEY ARE RESTRICTED SOLELY TO RESERVATION/BOOKING/PAYMENT FOR RENTAL EQUIPMENT VIA THE INTERNET.

ONLINE BOOKING/PAYING/RESERVATIONS

CUSTOMERS WHO BOOK AND PAY FOR OR RESERVE THEIR RENTAL EQUIPMENT ONLINE RECEIVE IMMEDIATE CONFIRMATION VIA E-MAIL. EQUIPMENT WILL REQUIRE FITTING AND ADJUSTING FOR SAFETY REASONS WHEN THE CUSTOMER COLLECTS THE EQUIPMENT.

PRICES

THE PRICES PUBLISHED BY SKI SERVICE SHALL BE BINDING.
FOR BOOKING/PAYING ONLINE, THE RENTAL PRICE MUST BE PAID ONLINE BY CREDIT CARD/POSTCARD. THE PRICES INCLUDE ALL STATUTORY TAXES AND CHARGES.

INSURANCE

THE CUSTOMER MUST PAY FOR ALL INSURANCE SUCH AS THIRD-PARTY LIABILITY, BREAKAGE, MATERIAL DEFECT, THEFT, ETC. SKI SERVICE WILL LEVY AN EXTRA CHARGE OF 10% OF THE TOTAL RENTAL PRICE TO COVER BREAKAGE AND THEFT ON CERTAIN TYPES OF EQUIPMENT. THIS INSURANCE IS OPTIONAL AT THE CHOICE OF THE CUSTOMER. IT EXCLUDES DAMAGE OR LOSS RESULTING FROM GROSS NEGLIGENCE.

CANCELLATION

CANCELLATION MAY ONLY BE MADE DUE TO ILLNESS, ACCIDENT OR OTHER SERIOUS REASON (EG. DEATH OF A CLOSE RELATIVE OR OF PERSONS TRAVELLING WITH YOU). 
SKI SERVICE MUST BE NOTIFIED IN WRITING OF THE CANCELLATION NO LATER THAN 48 HOURS PRIOR TO THE START OF THE BOOKING PERIOD, SETTING OUT THE REASONS FOR THE CANCELLATION. FOR THE CANCELLATION OF A BOOKING, SKI SERVICE SHALL CHARGE A CANCELLATION FEE OF 25% FOR EACH PERSON FOR WHOM A BOOKING WAS MADE. IF CANCELLATION IS MADE WITHIN 48 HOURS OF THE START OF BOOKING PERIOD SKI SERVICE SHALL CHARGE A CANCELLATION FEE OF 50% FOR EACH PERSON FOR WHOM A BOOKING WAS MADE. THE CUSTOMER HAS THE POSSIBILITY OF REDUCING THE CANCELLATION COSTS BY PAYING AN ADDITIONAL 5% CANCELLATION FEE WHEN PAYING FOR EQUIPMENT RENTAL ONLINE. THIS IS NON-REFUNDABLE. THE DIFFERENCE BETWEEN THE AMOUNT ALREADY PAID AND THE CANCELLATION COSTS WILL BE PROMPTLY REFUNDED TO THE CUSTOMER.

NO RENTAL PRICE REFUND IS GIVEN IF THE CUSTOMER COLLECTS THE WINTER SPORTS EQUIPMENT LATE, OR FOR WHATEVER OTHER REASON, IS UNABLE TO COLLECT THE EQUIPMENT AT ALL. THE SAME SHALL APPLY IF THE CUSTOMER RETURNS THE WINTER SPORTS EQUIPMENT TO THE RENTAL AGENT EARLY.

ADVERSE WEATHER CONDITIONS OR OTHER OBSTACLES THAT ARE BEYOND THE CONTROL OF SKI SERVICE DO NOT ENTITLE THE CUSTOMER TO CANCEL. IN THE EVENT OF INJURY OR ILLNESS OF THE CUSTOMER DURING THE RENTAL TERM, THE FOLLOWING PROVISIONS SHALL APPLY, UPON SUBMISSION OF A MEDICAL CERTIFICATE:

A) A REFUND OF THE RENTAL PRICE IS POSSIBLE ONLY IF THE RENTED EQUIPMENT IS RETURNED TO THE RENTAL AGENCY IMMEDIATELY UPON THE OCCURRENCE OF THE INJURY OR ONSET OF THE ILLNESS.

B) IF POINT A) IS COMPLIED WITH, THE EXCESS RENTAL SUM PAID WILL BE REFUNDED FROM THE DATE OF ISSUE OF THE MEDICAL CERTIFICATE, WHICH MUST BE SUBMITTED. NO REFUND IS POSSIBLE WITHOUT A MEDICAL CERTIFICATE.

C) AS SOON AS SKI SERVICE IS NOTIFIED OF AN ILLNESS/INJURY AND POINTS A) AND B) ARE COMPLIED WITH, IT SHALL REMIT THE EXCESS RENTAL SUM ALREADY PAID.

CLAIMS

CLAIMS OF ANY KIND RELATING TO A BOOKING MUST BE ADDRESSED TO SKI SERVICE IN WRITING (BY E-MAIL) IMMEDIATELY UPON RECEIPT OF THE BOOKING CONFIRMATION. IN THE EVENT OF LATER CLAIMS, THE CUSTOMER SHALL BEAR THE FULL LOSS RESULTING THEREFROM.

EXTENDED BENEFITS

EXTENDED BENEFITS SUCH AS CHANGING TO A HIGHER CATEGORY, ADDITIONAL RENTAL EQUIPMENT, ETC. CAN ONLY BE ARRANGED LOCALLY WITH SKI SERVICE. IN THE EVENT OF A CHANGE TO A LOWER CATEGORY, THERE WILL BE NO REFUND/REDUCTION OF THE PRICE.

COLLECTION AND RETURN OF THE RENTAL EQUIPMENT

THE CUSTOMER SHALL COLLECT THE RENTAL EQUIPMENT ON THE FIRST DAY OF RENTAL FROM THE RENTAL AGENT SPECIFIED ON THE BOOKING CONFIRMATION. UPON REQUEST, THE RENTAL EQUIPMENT MAY BE COLLECTED AFTER 15:00 ON THE DAY BEFORE THE FIRST DAY OF RENTAL. THE RENTAL EQUIPMENT MUST BE RETURNED BEFORE CLOSE OF BUSINESS ON THE LAST DAY OF THE AGREED RENTAL PERIOD. IN THE EVENT OF LONGER USAGE OF THE RENTAL EQUIPMENT, THE DIFFERENCE BETWEEN THE RENTAL TERM PAID FOR AND THE PERIOD FOR WHICH THE EQUIPMENT WAS ACTUALLY USED SHALL BE CHARGED, UNDER THE NORMAL RENTAL TERMS THAT APPLY.

DEPOSIT GUARANTEE

A CREDIT CARD SCAN AND PHOTO ID SCAN ARE REQUIRED AS A DEPOSIT GUARANTEE.

DATA PROTECTION

THE CUSTOMER AGREES TO THE COLLECTION AND USE OF PERSONAL DATA FOR THE PROCESSING OF THE RENTAL TRANSACTION AND THE FURTHER INFORMATION OF THE CUSTOMER. SKI SERVICE WARRANTS SIMULTANEOUSLY THAT IT WILL USE THE DATA IT COLLECTS ONLY FOR THE ABOVE PURPOSES. FOR FURTHER INFORMATION PLEASE VIEW OUR PRIVACY POLICY.

LIABILITY

ANY LIABILITY CLAIMS RELATING TO THE RENTAL EQUIPMENT ARISING ON THE GROUNDS OF THEFT, BREAKAGE, CLAIMS FROM SKI OR SNOWBOARD ACCIDENTS, ETC. SHALL BE ASSERTED SOLELY AGAINST SKI SERVICE.

APPLICABLE LAW AND COURT OF JURISDICTION

SWISS LAW SHALL APPLY FOR THESE GENERAL BOOKING TERMS. SOLE COURT OF JURISDICTION IS ENTREMONT, VALAIS. SKI SERVICE RESERVES THE RIGHT TO PROSECUTE THE CUSTOMER AT THE LOCATION OF ITS REGISTERED OFFICE OR PLACE OF RESIDENCE OR BEFORE ANY OTHER APPROPRIATE COURT OR COMPETENT AUTHORITIES.

NEWSLETTER

YOU WILL BE AUTOMATICALLY ADDED TO THE SKI SERVICE MAILING LIST. SKI SERVICE SENDS NO MORE THAN 5 NEWSLETTERS A YEAR WITH SPECIAL OFFERS, SKI HIRE DISCOUNT CODES AND PACKAGE HOLIDAY OFFERS. YOU MAY UNSUBSCRIBE AT ANY TIME BY CLICKING ‘UNSUBSCRIBE’ AT THE BOTTOM OF THE NEWSLETTER.

3RD PARTY SUPPLIERS

THE THIRD PARTY SUPPLIERS AND PRIVATE TOUR GUIDES PROVIDING PRODUCTS OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF SKI SERVICE. SKI SERVICE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE OR MISCONDUCT OF ANY SUCH SUPPLIERS OR PRIVATE TOUR GUIDES OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM OR OTHERWISE ARISING FROM YOUR BOOKING OF A PRODUCT OR SERVICE OR YOUR USE OF A PRODUCT OR SERVICE. SKI SERVICE HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL SKI SERVICE (OR THEIR OFFICERS, DIRECTORS AND AFFILIATES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR INFORMATION OR COSTS TO PROCURE SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, PRODUCT OR SERVICE BOOKINGS MADE BY YOU THROUGH THIS WEBSITE OR YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON REVIEWS AND OPINIONS APPEARING ON THIS WEBSITE: ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE: OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF SKI SERVICE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CANCELLATION GUARANTEE TERMS

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Verbier ski rental
Save up to 22%

Top end ski and equipment hire for your perfect winter holiday
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What we offer

At Ski Service we pride ourselves on offering the best service in town. Included in all of our Verbier ski rental packages are the following extras: 

Free Ski Storage

Free ski storage

As a Ski Service customer, there is no need to carry all of your kit around town. You can store your skis and boots overnight, free of charge, in our main shop in town or at our shop on the mountain. We will heat and dry your boots and have them ready for your in the morning.

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Ski Service Les Ruinettes

Ski Service Les Ruinettes

To summit up, Verbier's one and only mountain-top shop, located just meters from the telecabin station at Les Ruinettes is our second shop. Here you can swap, and store your equipment without needing to head down the mountain.

learn more ⟶

Free exchanges

Free exchanges

Conditions on the mountain can change daily as can your needs. Therefore at Ski Service you can swap any of your kit free of charge no questions asked. Our staff can advise you on what skis will be best for the snow conditions each day. Swap your skis, boots and more for free at Ski Service on the mountain or in town. 

Ski for free

Pickup day before

Getting here early? Get some runs in on us! Book your equipment hire online and we will make it valid from 3pm the day before your first booked day. 

Flexibility

Flexibility

We offer much greater flexibility than 3rd party rental companies should you need to lengthen or shorten your rental period. We can simply extend rentals at the same online rate or we can reimburse money directly in the shop if you return your equipment early.

A personal touch

A personal touch

Request specific models or let us know which skis you enjoyed last year to ensure you have the right gear this season. We are rated as Verbier's top ski shop and rental service on TripAdvisor, Google and Trustpilot.

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Our skis

Take a peek at a selection of the skis that we offer:

Piste

Volkl Race Tiger SC 2023

Allmountain

Scott Free 90

Freeride

Line Blade Optic 104

Völkl Racetiger SC

Step into the Völkl Racetiger SC and show off your on-piste skills. Keep your cool and stay in control even on steep terrain.

Scott Free 90TI

The Scott Free 90TI turns the mountain into your playground with 90mm waist width these are the ultimate all-mountain planks.

Line Pescado

Make the best of the best days with the Pescado thanks to it's awesom swallow tail.

Not long now...

Bonus your order

At Ski Service we offer so much more than the humble Verbier ski rental. Below are some examples of the extras you can add to your order:

Ski lessons

Ski Lessons

Never skied before? Or maybe you are an advanced skier looking to get some tips to gain that extra edge. Our ski school partners are Verbier's best rated ski schools, and will have you skiing like a pro in not time! As part of our Verbier ski rental system you can request a lesson from our partners for a time that best suits you.

Ski Pass

Book your ski pass

As part of the order process you can book your ski pass for Verbier and the 4 Vallées. Your pass will be ready for you to collect at the lift station.

Ski hire delivery

In-store Fitting

Have all your equipment expertly fitted and adjusted in-store. Book online at home and get your boots, skis and all other gear flitted by our ski technicians.

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Brands

At Ski Service we take great care in making sure that your Verbier ski rental equipment is top of the range. Here is an example of some of the brands we stock: 

Atomic skis Verbier

 

Rental network around Verbier

You have the choice between 3 of our shops around Verbier 

Ski Service Les Ruinettes

Ski Service Les Ruinettes

Verbier's one and only ski shop on the mountain. Located just across from the tele-cabins at the main station Les Ruinettes, we have our mountain top shop. Here you can swap and store your equipment. It is quick and easy saving you time and allowing you to ski more. 

Ski Service Verbier

Ski Service Verbier

At the heart of town we have our main shop. 2 minutes walk from the Medran cabins you can be on the mountain within 10 minutes from leaving the store. This is the centre of our Verbier rental network and our largest store. Here you can store, rent, exchange, service and buy everything you need for your perfect ski holiday. 

Ski Service Hotel Montpelier

Ski Service Hotel Montpelier

Inside the Hotel Montpelier we have our 3rd shop in town. Perfectly convenient for staying in Verbier. You can rent, swap and store your equipment all within the comfort of the hotel.  

Choose from our Verbier ski rental packages

Platinum Verbier Ski Rental Package

Platinum

The newest, lightest, fastest skis on the mountain. Our Platinum Verbier ski rental package is where you will find all of this and more. Our carbon freeride and piste skis will allow you to take the mountain by storm. 

Diamond Verbier Ski Rental Package

Diamond

For experienced skiers looking to maximize their skiing.  The Diamond Verbier ski rental package has some of our most exciting skis. High end race skis from Volkl and Atomic, as well as our freeride skis. You are guaranteed to make the most of everything Verbier has to offer. 

Gold Verbier Ski Rental Package

Gold

There's no hiding it, you're a good skier and you need the kit to match. Look no further, our Gold Verbier ski rental package is just what you need. With a great selection of piste, freeride and freestyle skis our staff will fit you with the skis to suit your requirements. 

Just getting going?

    

Silver Verbier Ski Rental Package

Silver

For beginners we have our Silver Verbier ski rental package. If you have never skied before or if you are just getting back into it after a long break, our silver package is just for you. Our staff will fit you with all the equipment you will need to be cruising the alpine pistes with the best of them in no time. 

    

Boots

Getting the right fitting boot can change everything when skiing. Within our range of Premium boots you can find the perfect boot to take your skiing to the next level. 

Nordica Strider

Dabello Chakra

Dalbello Lupo

Nordica Strider 120

With a thirst for exploring the entire mountain, Nordica’s Strider 120 DYN embraces the toughest terrain. Its alpine hike mechanism affords a generous 46° range of motion to ensure you can venture uphill with ease. 

Dabello Chakra

The Chakra 85 is designed for athletic women who ski a wide variety of terrain and snow conditions. With all elements working together the Chakra 85 is the ideal choice for intermediate through advanced skiers.

Dabello Lupo

The Lupo is geared for skiers who want the versatility of a high performance freeride boot that also features tech inserts for touring. 

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What's your style?

Choosing the style of skiing you would like to do will give us an idea of the best skis for you. You are always able to change your skis if you would like. 

Beginner

If you've never skied before or looking to get back into it after a long break, then this the style for you. Our staff will fit you with the perfect skis for you so that you will be cruising the pistes with the best of them in no time!

On piste

Sticking to the groomed slopes? Whether you're looking to glide with style and finesse or break a land-speed record, we have the skis for you. Our selection of racing skis such as, the Volkl Racetiger are top of the range for piste performance. Follow the link below to find out more about our full range of skis. 

Freeride

It's no secret Verbier has some of the best off piste terrain in the world. Our selection of Freeride skis, like the Faction Dictator 4.0 or the Blizzard Rustler 11, are perfect to conquer all the terrain around. 

All Mountain

If you are looking to ski everything you can see from the lift our all mountain skis are perfect for you. Skis like the Blizzard Brahma are perfect for doing just this. Their rocker tip adds some extra float off piste without comprising on piste performance.

 

 

Do you want to find out more about the specific skis we have available? Click the link below to be taken to our information page with a full list of our skis. 

Touring

So you're looking to leave the marked trails and get into the back country.. Our touring skis, such as the Scott Speed Guide, are perfect for you. Their light weight construction and touring binding mean that you can venture into the quietest corners of the 4 Vallées with ease.

Good to know

Group booking

Booking for several people? No problem. Simply "add more" items to your cart when you are selecting equipment or passes. You can add each person person's bio metric info before confirming the order and you can even change the dates of individual items.

Multiple dates

If you need to book for several different periods, overlapping or not, simply add everything you need to cart. Then edit the dates before confirming the booking.

More than skiing

Snowboards, telemark skis, cross-country skis, touring skis, safety equipment, sledges, children's equipment, sensible footwear your mother would approve of, ski poles, so many freaking poles - if you are into poles; I mean... you just got come check them out. This but with poles.

Verbier 4 Vallées Piste Map
Verbier 4 Vallées Piste Map
Weather

This is the weather you can look forward to in Verbier 


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